Location: Bengaluru
Experience: 5 – 8 Yrs
CTC: INR 15 – 18 LPA
Notice Period: Immediate Joiner to 15 days
Role Purpose
The Senior Business Central Support Analyst is responsible for the advanced functional support, stability, and continuous improvement of Microsoft Business Central environments across the organisation.
The role also supports ITIL processes, including Change, Incident, and Problem Management, ensuring that both IT infrastructure and business systems changes are controlled, documented, and delivered effectively.
Reporting Line
Reports to: Head of IT Operations & Business Systems
Scope of Responsibility
- Advanced support of multiple Business Central environments
- Support of Dynamics 365 where required
- Ownership of change control processes across IT and systems
- Support for ITIL processes (Incident, Problem, Change)
- Collaboration across IT infrastructure and business systems teams
Key Responsibilities
1. Business Central Support & Ownership
- Provide advanced support for Business Central environments across multiple regions
- Investigate and resolve complex system issues
- Support finance, purchasing, and operational processes
- Ensure system stability and performance
2. Dynamics 365 Support
- Provide support across Dynamics 365 where required
- Assist with integrations between Dynamics 365 and Business Central
- Support data consistency and workflows
3. Change Control & ITIL Processes
- Own and manage Change Control processes across IT and business systems
- Ensure all changes are logged, assessed, approved, and implemented correctly
- Participate in and support Change Advisory Board (CAB) processes
- Support Incident and Problem Management processes
- Ensure proper documentation and audit trails for all changes
4. Incident & Problem Management
- Act as escalation point for high-impact incidents
- Perform root cause analysis on recurring issues
- Work with technical teams to prevent repeat incidents
- Ensure timely resolution and communication
5. Projects & Change Delivery
- Deliver system-related changes and enhancements
- Support system upgrades, testing, and deployments
- Work closely with IT and business teams on projects
6. Data & Process Integrity
- Ensure data accuracy and integrity across Business Central environments
- Support reporting and data validation
- Assist with Power BI and SQL-based reporting where required
Skills & Experience
- Strong experience with Microsoft Business Central
- Good working knowledge of Dynamics 365
- Experience with ITIL processes (Change, Incident, Problem)
- Experience managing change control and CAB processes
- Strong analytical and problem-solving skills
- Understanding of finance and ERP processes
- Ability to work across technical and business teams