Position: IT Support Executive
Location: Bengaluru
Department: IT / Infrastructure Support
Role Overview:
We are seeking an IT Support Executive who will be responsible for managing employee access, handling IT-related queries, and ensuring smooth day-to-day operations of IT systems. The role also requires basic working knowledge of bash and PowerShell scripts, and related technologies to support in-house applications and troubleshoot system issues.
Key Responsibilities:
- Manage onboarding of new employees by creating and managing user accounts, email IDs, and access rights across systems.
- Provide first-line support for IT-related issues including hardware, software, and network troubleshooting.
- Monitor and resolve helpdesk tickets in a timely manner.
- Collaborate with internal teams to resolve system access or application-related issues.
- Assist in maintaining and updating internal applications (basic bash/PowerShell scripts knowledge required).
- Experience in Linux servers.
- Ensure IT security policies are followed while granting access to systems and data.
- Support periodic audits of IT systems and employee access.
- Maintain documentation of IT processes, user guides, and FAQs for employees.
- Coordinate with vendors and external support teams when required.
Required Skills & Qualifications:
- Bachelor’s degree/diploma in Computer Science, IT, or related field.
- 1–3 years of experience in IT support or system administration.
- Basic knowledge of PHP and ability to understand & troubleshoot simple scripts.
- Working knowledge of database access, and troubleshooting.
- Familiarity with Windows/Mac OS, MS Office 365, and networking fundamentals.
- Good understanding of IT security principles and access management.
- Strong problem-solving and communication skills.
- Ability to multitask and handle pressure in a fast-paced environment.
Preferred Skills:
- Knowledge of web applications and databases.
- Experience with Active Directory, VPN, and email management systems.
Exposure to IT ticketing/helpdesk tools (e.g., Jira, ServiceNow, Freshdesk).
CTC: Up to INR 7 LPA